Return Policy

Due to our thorough quoting process and reliance on being provided with accurate information, we do not accept returns for systems or parts that have been installed and/or used.

‍

Within 2 months of the system or parts ship date where systems or parts have not been removed from original packaging or no installation has been attempted could be accepted for return upon review and approval by Simple Pump Company, LLC.

‍

In the event a return is approved, the customer is responsible for shipping the system and/or parts back (at the customer’s risk) to:

‍
Simple Pump Co. / 2516 Business Parkway, Unit B / Minden, Nevada 89423.

‍

There will be a restocking fee of 10% of the original purchase and a 4% Credit Card fee (if initially paid with a credit card). An inspection for wear or use will be done once received. Any items showing signs of use will not be refunded. The original FedEx (or other) shipping fee is non-refundable.

‍

Upon completion of the inspection, the determined amount per this policy will be returned to the customer by way of a check.

‍