1) I spoke directly with one of the owners of the company regarding my questions. Being a small business owner myself, I recognize the value in being accessible to my clients or potential clients.
2) Pricing seemed fair and I was convinced of the quality of the parts and mechanism.
Shipment arrived well packaged and in perfect order.
The installation videos were a big plus. The low profile of the pump, when not in use, is very important particularly if one is in a neighborhood setting or where the visibility of the pump is great.
The installation couldn’t have been easier. Follow the instructions. Take your time. It took me, with a helper, a little over an hour. The unit operates perfectly.
You’d be making a wise investment for your emergency or supplemental needs. I purchased specifically for emergency use and am confident in its ability to be there for me when I may need it in the future.